Withdrawal Guide
Fast, secure payouts with multiple withdrawal methods. Get your winnings in as little as 0-2 hours with cryptocurrency or e-wallets.
Withdrawal Methods & Processing Times
| Method | Processing Time | Min / Max | Fees | Notes |
|---|---|---|---|---|
|
₿
Cryptocurrency
BTC, ETH, USDT, LTC
|
0-2 hours | €20 / €100,000 | Free | Network fees may apply |
|
💳
Skrill
E-wallet
|
0-24 hours | €20 / €10,000 | Free | Instant in most cases |
|
💰
Neteller
E-wallet
|
0-24 hours | €20 / €10,000 | Free | Popular choice |
|
💳
Visa / Mastercard
Debit & Credit Cards
|
3-5 days | €20 / €5,000 | 2.5% | Business days only |
|
🏦
Bank Transfer
Wire / SEPA
|
5-7 days | €100 / €50,000 | €15 flat | High limits |
|
📱
MuchBetter
Mobile Payment
|
0-24 hours | €20 / €5,000 | Free | Mobile optimized |
|
🎴
Paysafecard
Voucher (withdrawals limited)
|
Not Available | Deposit only | N/A | Use alternative method |
Important Notes
- • Withdrawals must be made to the same method used for deposit (AML regulations)
- • First withdrawal may require additional verification (24-48 hour delay)
- • VIP players receive priority processing and higher daily limits
- • Processing times start after internal approval (usually within 24 hours)
- • Weekend withdrawals may be processed on the next business day
How to Withdraw Your Winnings
Complete Account Verification (KYC)
Before your first withdrawal, upload a government-issued ID (passport, driver's license) and proof of address (utility bill, bank statement less than 3 months old). This is a one-time process required by international gaming regulations.
- ✓ Photo ID showing full name, date of birth, and photo
- ✓ Proof of address with visible name and current address
- ✓ Selfie holding ID next to your face (for high-value withdrawals)
Meet Wagering Requirements
If you claimed a bonus, ensure you've completed the wagering requirements before requesting withdrawal. Check your bonus progress in the "My Bonuses" section of your account.
- • Play eligible games (slots contribute 100%, table games 10-20%)
- • Avoid restricted games listed in bonus terms
- • Don't bet more than €5 per spin while bonus is active
- • Cancel bonus if you prefer to withdraw immediately
Navigate to Cashier
Log into your Sankra Casino account, click your username in the top right, and select "Cashier" or "Withdraw" from the dropdown menu. Your available balance for withdrawal will be displayed prominently.
Select Withdrawal Method
Choose your preferred payout method from the available options. For the fastest processing, select cryptocurrency or e-wallet. Due to AML regulations, you must withdraw using the same method as your deposit.
- 🚀 Fastest: Crypto (0-2 hours) or Skrill/Neteller (0-24 hours)
- ⚡ Standard: Visa/Mastercard (3-5 days)
- 🏦 Large Amounts: Bank Transfer (5-7 days, higher limits)
Enter Withdrawal Amount
Specify how much you want to withdraw. Minimum is €20 for most methods. Check the daily/transaction limits for your chosen method. VIP players can request limit increases through support.
Confirm and Submit
Review your withdrawal details carefully. Verify the amount, method, and payment account are correct. Click "Confirm Withdrawal" to submit your request. You'll receive an email confirmation immediately.
- • Check your email for confirmation
- • Track status in "Transaction History"
- • Security team may request additional verification
- • You can cancel pending withdrawals within 24 hours
Troubleshooting Withdrawal Issues
❌ Withdrawal Declined
Common reasons for declined withdrawals include incomplete KYC verification, active bonus wagering, or mismatched payment details.
- • Complete identity verification in Account Settings
- • Finish bonus wagering or cancel the bonus
- • Verify payment account details match registration info
- • Contact support for specific decline reason
⏳ Withdrawal Taking Too Long
If your withdrawal exceeds the stated processing time, there may be additional security checks or pending documentation requests.
- • Check email for verification requests
- • Review transaction history for status updates
- • Large withdrawals (€10K+) may take extra time
- • Contact support with transaction reference number
🔒 Withdrawal Button Disabled
Can't click the withdrawal button? This usually indicates you don't meet minimum requirements for withdrawal.
- • Balance below €20 minimum
- • Active bonus with incomplete wagering
- • Account not verified (complete KYC first)
- • Self-exclusion or cooling-off period active
💳 Card Withdrawal Rejected by Bank
Some banks refuse gambling-related transactions. The funds will be returned to your casino account.
- • Use e-wallet (Skrill, Neteller) instead
- • Request bank transfer for larger amounts
- • Consider cryptocurrency for instant processing
- • Contact your bank to authorize future transactions
Withdrawal FAQ
Do you charge fees for withdrawals?
E-wallets and cryptocurrency withdrawals are completely free. Card withdrawals have a 2.5% processing fee (minimum €2). Bank transfers incur a €15 flat fee. Third-party payment processors may charge their own fees that we cannot control.
How do crypto withdrawals work?
When selecting cryptocurrency withdrawal, provide your wallet address for your chosen coin (BTC, ETH, USDT, or LTC). Double-check the address as crypto transactions are irreversible. We process within 0-2 hours. Network confirmation times vary: Bitcoin (30-60 min), Ethereum (5-15 min), USDT (5-20 min depending on network).
Can I cancel a pending withdrawal?
Yes, you can cancel withdrawals with "Pending" status within 24 hours. Go to Transaction History, find the withdrawal, and click "Cancel." Funds will be returned to your casino balance immediately. Once status changes to "Approved" or "Processing," cancellation is no longer possible.
What is KYC and why is it required?
KYC (Know Your Customer) is identity verification required by international gaming regulations and anti-money laundering laws. It protects both you and the casino by preventing fraud, underage gambling, and identity theft. Verification is a one-time process completed by uploading ID and proof of address. Your documents are encrypted and stored securely.
Are there taxes on casino winnings?
Sankra Casino does not withhold taxes on winnings. However, you are responsible for reporting gambling income according to your country's tax laws. Some jurisdictions tax casino winnings while others exempt them. We recommend consulting a tax professional in your region for specific guidance. We can provide statements of your win/loss activity upon request.
How do I increase my withdrawal limits?
Standard accounts have €5,000 daily limits. To increase limits, join our VIP program by maintaining consistent high-level play and deposits. VIP players receive up to €50,000 per transaction and priority processing. Contact your VIP manager or support team to discuss limit increases. All increases are subject to enhanced verification procedures.
Secure & Verified Withdrawals
SSL Encryption
All withdrawal requests and payment data are protected by 256-bit SSL encryption, the same standard used by major banks.
Two-Factor Authentication
Enable 2FA for additional account security. Withdrawals require verification code sent to your registered mobile or email.
Manual Review Process
Security team manually reviews all withdrawals to prevent fraud and unauthorized access to your account.
AML Compliance
We follow strict anti-money laundering regulations to protect against financial crime and ensure legitimate transactions.
Ready to Cash Out Your Winnings?
Fast, secure withdrawals processed 24/7